Sugar House Online Casino
What’s the story behind SugarHouse Online Casino?
SugarHouse is a thriving, established and reputable casino based in central Philadelphia and owned by Rush Street Gaming. The RSG Group was founded in 1996 and it owns various other land-based casinos in New York and Illinois, serving more than 10 million customers a year. It is now transferring its gaming expertise and customer service skills into the burgeoning online sector and winning over discerning players. It runs PlaySugarHouse.com, a 100% legal site that launched in September 2016 and quickly became one of the most popular and respected brands on the market. It is tailor-made for the New Jersey area, bringing you the excitement of the casino floor direct to your home.
What range of games does SugarHouse Online Casino offer?
You would expect a pretty sweet offering from an operator called SugarHouse and it does not disappoint. There are several hundred slot titles, ranging from Atlantic City classics like Wheel of Fortune, Golden Goddesses and Wild West to obscure options including Judge Dredd, Miss Kitty and Andre the Giant. You can choose from a huge range of slot adventures, replete with big jackpot pools, and all budgets are catered to.
Blackjack options include Multi-Bet Blackjack: Optional Sidebets, Single-Deck Blackjack and BlackjackPro AC. Minimum bets range from just $0.10 to $0.25, so it is really accessible to anyone. Meanwhile, the High Roller sections starts at $100 and goes up to $2,000. You can find doubling, splits, insurance and surrenders in all varieties, and favorable rules are similar to those found at Atlantic City casinos.
Video poker games include Jacks or Better, Deuces Wild, Bonus Poker, Double Bonus Poker, Double Double Bonus Poker, Triple Play Draw Poker and Five Play Draw Poker. The pay schedules are among the highest in the New Jersey online market. You can play Roulette, American Roulette, Roulette Master, Double Bonus Spin Roulette, Roulette Advanced and the thrilling 3 Wheel Roulette, which is a really high-octane experience.
Bingo games include Empire Action, Fireball Action, Mega Ball Action and Ancient Thunder Keno. SugarHouse is a trailblazer and in November 2017 it became the first New Jersey online casino to offer betting on virtual sports, covering horse racing, dog racing, motorsports and soccer. Live dealer games are coming this summer.
Game variety is one of SugarHouse’s greatest strengths. Free and exclusive promotional games give you even more ways to win and random prizes simply add to the wow factor.
What software platforms does it use?
Sugarhouse Online Casino runs on software provided by Rush Street Interactive and it is extremely smooth and responsive. In a bid to deliver a market-leading range of games, it has partnered with many of the biggest and most reputable names in the world, including IGT, Spin, Konami, NetEnt, Microgaming, Rush Games, WMS, NextGen, ShuffleMaster, Bally, Grand Vision, Barcrest, Slingo, Aristocrat, Inspired Games, Everi, Bet Digital and High 5 Games.
Is it mobile ready?
SugarHouse Casino’s mobile app is a beautifully polished piece of software, and almost all the games are compatible and run very smoothly on mobile devices. Some casinos’ mobile apps suffer intermittent crashes and they are riddled with hang-ups, but that is not the case here. No New Jersey online casino does such a strong job of replicating the desktop experience on a mobile app, so it is perfect for mobile users. You can download it free from both the Apple App Store and the Play Store.
How impressive is the user experience?
SugarHouse’s user interface is extremely slick, intuitive and sophisticated, and the site is teeming with user-friendly features. You can bank your bonus money to use it at your convenience, for example, while there is a wonderfully broad FAQ section to help you along the way. The search function is really impressive, allowing you to browse by title or software house, large payouts, wager levels, hot games in the past 60 minutes and various other options. SugarHouse also fosters a really strong social community vibe and it easy to make friends with other players and share tips and best practice to help you succeed. You get a clear sense that SugarHouse loves its players and that it is keen to roll out the red carpet to inspire loyalty.
What safety and security measures has it taken?
It deploys state-of-the-art tools to ensure your private information always stays private. Its Secure Socket Layer technology is also used by the biggest financial institutions in the world, so you can feel secure at all times while playing.
How trustworthy is SugarHouse?
RSG is one of the most trusted, reputable and well established names in the business, and it has a long history of fairness, prompt payouts and honouring wagers. The Division of Gaming Enforcement in New Jersey licenses the online casino, and it adheres to the same strict, robust rules as casinos in Atlantic City, so you have nothing to fear in this department.
What deposit and withdrawal methods does it accept? How quick are withdrawals?
There are a number of ways to deposit anything from $10 up to $50,000, including Visa, MasterCard, Neteller and Ach/eCheck. You can also go into any 7-Eleven store and use the PayNearMe function, or take cash into the Golden Nugget casino cage in Atlantic City and they will load it on for you there. Alternatively you can get a SugarHouse prepaid card.
Withdrawal options include ACH/eCheck, Neteller, cash at the Golden Nugget, a Play+ Prepaid Card and a check in the mail. You are paid out instantly via ewallet and it takes a day or two for bank transfers.
How impressive is the customer support package?
SugarHouse’s mission is to make you feel like a VIP from the moment you start playing with the casino. The staff cannot do enough to make you feel welcome and the friendly support team responds quickly and always goes the extra mile. You can benefit from live chat and a phone line, but the FAQ section is so detailed that you rarely need to use it.
Is there a loyalty program?
SugarHouse has managed to make its reward scheme fun and immersive. Players earn loyalty points as they place wagers on different games, earning a point for bets between $5 and $25. The loyalty program is tier-based and each time you reach a new level you get to spin a wheel and earn cash prizes throughout the month. Incremental scratch cards for added bonus opportunities are also dished out, along with a VIP Mystery Calendar and free daily bingo games, giving SugarHouse New Jersey’s premier loyalty program.
What bonuses and promotions does it offer?
SugarHouse Online Casino has the best bonuses in New Jersey, bar none. It offers simple, generous rewards on an on-going basis. New players spin the wheel upon registration for a guaranteed sign-up bonus between $10 and $20. You also get a 100MATCH bonus that doubles your first deposit of up to $100, and you only have to play it once before you can cash out, whereas most casinos require you to turn it over five or more times before withdrawing anything. Referring new players earns you a free scratchcard, with guaranteed rewards from $50 to $500. The promotions and bonuses are thrilling, creative and regularly updated.
How do we rate SugarHouse?
It has to be 10/10 for SugarHouse Online Casino, thanks to its enormous range of games from top-class developers, the strong mix of bonuses and promotions, the exemplary customer support, the advanced mobile site, the user-friendly features and the slick software platform.
Pros / Cons
- Slick interface
- Excellent mobile experience
- Generous new customer bonus
- Friendly and responsive customer support
- Sheer volume of games can be bewildering
- Payouts by bank transfer could be quicker